Frequently Asked Questions
How does a Whole Body Fuel Subscription work ?
Our team creates and delivers fresh, healthy, chef-made meals to your front door each Sunday. Every week we post a varied and creative new menu curated by Chef Brian Adamo, focused on fresh, seasonal local ingredients. Order your meal plan by Wednesday evening. Chef Adamo makes all of your meals from scratch, tailored to your specific lifestyle, dietary needs and goals. Sunday you’ll get a delivery of fresh, local food made with care. Enjoy your meals as you please through Friday. Our One Week orders will auto renew Wednesday, so if you only need meals for one week be sure to pause it before then. We offer discounts for one and three month commitments which you can sign up for if you Click Here.
Where do you deliver Whole Body Fuel ?
Every Sunday we deliver all over the greater Tampa Bay area. From Gulfport to New Port Richey - from Davis Island to Wesley Chapel - from Apollo Beach to Winter Haven.
And each Monday we ship - overnight via UPS - all over the United States!
How do I get started with my Subscription ?
Click Here or you can call us directly at 855.WBF.FOOD or 813.758.6648 and ask to speak to a Whole Body Fuel sales consultant.
Orders usually take a couple days to process, however the sales consultant will let you know the soonest you can start. You will receive an email confirmation once your order has been processed. The order confirmation will provide you with important information about your meal plan.
What makes Whole Body Fuel different?
At Whole Body Fuel, we don’t look at food as a product, but as a mental, physical and spiritual experience. As chefs, gardeners and locals, we’re passionate about crafting a product we’re proud of–utilizing fresh, local ingredients and a playful exploration of the culinary world. We feel there is no sense delivering anything less.
Our Chef and Owner, Brian Adamo, is a graduate from the Culinary Institute of America in the Hudson Valley. When he’s not honing his craft in the kitchen, he’s training in Jiu Jitsu and working on his physical fitness. His mind is always focused on producing healthy, delicious and unique menus week after week.
We allow our customers the ability to eat healthy without sacrificing their standards of taste or aesthetics.
How does your Subscription Billing process work?
Subscription meal plans are AUTO-RENEWED. All cards will be charged automatically every week. To cancel your subscription please log into the “my account” portion of our website Wholebodyfuel.com. and follow the onscreen prompts for cancellation.
Please call 855.WBF.FOOD or email email@example.com and we can answer all your billing questions.
For your convenience, All orders will auto renew every Wednesday. All payments are charged the Wednesday before delivery, however you can sign up any day of the week and we will attempt to deliver your package ASAP will your wishes.
If you would like to end your order renewal, you must cancel before your card is charged Wednesday morning. There are not refunds or exceptions.
How does the Delivery Process work ?
We deliver Whole Body Fuel meals every Sunday early in the morning. If you are in the Tampa Bay area your meals will arrive fresh and chilled in an insulated cooler bag with ice gel packs. Once your meals are delivered they should be refrigerated immediately until you are ready to enjoy.
The majority of our deliveries arrive between 6am - 9am - but should unforeseen circumstances arise - our 'not later than' deadline is 7:00PM - but that is a rare event. If your food is late, please call 813.758.6648 and let us know. We can get an estimate for how long until the food arrives and possibly deliver to an alternate location. Should you be travelling or otherwise unable to safely refrigerate the meals timely - let us know and we can work on alternative delivery options that may exist.
And if you live is a gated or guarded community - please let us know in advance of any gate codes or protocols to be followed so our drivers can readily gain access to make the delivery.
What's the deal with the Delivery Cooler Bags and Ice Packs?
There is an initial charge for the cooler bags and ice packs of 10.00. It is our policy the cooler bags and ice packs are left outside your front door the night before each delivery. If not returned after multiple weeks - there will be a charge of $20 per missing bag.
On Saturday night make sure to put your empty cooler bag and ice packs out on your doorstep for our driver to pick up when he makes your next delivery.
What do I do if the meals in my bag aren’t correct?
This could either be a packaging error or your order could be incorrect in the system. Please call us 855.WBF.FOOD or email firstname.lastname@example.org
What if I have Food Allergies or I really don't like - let's say Brusselsprouts ?
If your allergy is moderate to severe we cannot recommend Whole Body Fuel for you. We prepare our food in a facility that handles nuts, gluten, dairy, shellfish and other common food allergens. If you have a food allergy, please let us know at the time of your first order. Please call customer service 855.WBF.FOOD if you have any questions regarding your food allergy. If you have any dislikes or food aversions. You can select (3) dislike items per meal plan. Just include them in the notes section, conveniently located upon online checkout.
How many days does the food last?
Our food is made fresh daily and is meant to be eaten on or by the consume by date indicated on our packaging.
What are the different meal packages you offer?
We have a wide array of meals plans and menus to choose from! Click Here to peruse our offerings.
I am going on vacation, How do I pause my account?
You can skip your delivery days by visiting the “my account” portion of the site using your Whole Body Fuel customer ID and Password by Thursday morning at 9:00AM.
What is your cancellation policy?
All cancellations must be submitted via our website in the “my account” portion of the site using your Whole Body Fuel customer ID and Password before your card is recharged early every Wednesday morning. All sales are final there are no exceptions, refunds or transfers for all purchases.
How do I manage my subscriptions or billing information?
Log in into your account and click manage subscriptions, then you will find a billing information link on the left hand menu.
- To edit either your card (payment method) or address click edit under the billing information box in the center of your screen.
- Follow the on-screen prompts to complete your change/request.